Terms of Use
Terms of Use
Effective Date: June 4, 2026
Welcome to Supurb. These Terms of Use ("Terms") govern your access to and use of the Supurb website, mobile applications, software, services, and related technology (collectively, the "Platform").
By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use the Platform.
Table of Contents
1. Eligibility
You may only access or use the Platform if you are at least twenty-one (21) years of age, or eighteen (18) years of age and a valid medical cannabis patient or designated caregiver under applicable law.
You must reside within a jurisdiction where cannabis delivery is permitted and comply with all applicable laws and regulations governing the purchase, possession, transportation, and use of cannabis products.
Supurb reserves the right to deny service, suspend access, or terminate accounts that fail to meet these requirements.
2. Description of the Platform
Supurb operates a technology platform that connects consumers with licensed cannabis retailers and authorized delivery providers operating in jurisdictions where such activities are lawful.
Supurb provides marketplace technology, ordering tools, payment facilitation, logistics coordination, identity verification services, and related technology services.
Supurb is not a cannabis retailer.
Supurb does not cultivate, manufacture, package, test, distribute, or sell cannabis products.
All cannabis products offered through the Platform are sold directly by licensed cannabis retailers, which act as the seller of record for all retail transactions.
3. Platform Services and Retail Transactions
The Platform facilitates two separate legal relationships.
Platform Services
Supurb provides technology services that allow users to browse products, place orders, coordinate deliveries, process payments, and communicate with retailers and delivery providers.
Retail Transactions
When you place an order through the Platform, you enter into a separate retail transaction directly with the licensed retailer offering the product for sale.
The licensed retailer is solely responsible for product quality, product safety, packaging, labeling, testing, taxation, compliance, fulfillment, recalls, and all regulatory obligations associated with the sale of cannabis products.
Supurb is not a party to the retail transaction between you and the retailer.
4. License to Use the Platform
Subject to your compliance with these Terms, Supurb grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes.
You may not copy, modify, reverse engineer, scrape, distribute, sublicense, or otherwise exploit any portion of the Platform without prior written authorization.
5. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.
You agree to provide accurate and complete information and to promptly update any information that becomes inaccurate.
Supurb reserves the right to suspend, restrict, or terminate accounts at any time for violations of these Terms or applicable law.
6. Communications Consent
By creating an account or using the Platform, you consent to receive communications from Supurb including account notifications, verification messages, security alerts, order updates, delivery notifications, customer service communications, and marketing communications where permitted by law.
Message and data rates may apply.
You may opt out of marketing communications at any time. Operational communications may continue when necessary to provide services.
7. Orders, Payments, and Fees
By submitting an order through the Platform, you authorize payment for all products, taxes, delivery fees, service fees, convenience fees, and other charges disclosed during checkout.
Supurb may facilitate payment processing on behalf of licensed retailers.
All fees are non-refundable except where required by law.
8. Refunds, Returns, and Cancellations
Cannabis products may be subject to restrictions on refunds and returns under applicable law.
Refunds, credits, replacements, or cancellations may be reviewed by the licensed retailer, Supurb, or both.
Supurb reserves the right to cancel orders when required for compliance, safety, inventory, verification, or operational reasons.
9. Delivery Services
Delivery services may be performed by licensed retailers, authorized dispensary agents, or independent delivery contractors engaged by Supurb to perform logistics services on behalf of licensed retailers.
Delivery providers are independent contractors and are not employees of Supurb.
Delivery may be refused if identity cannot be verified, the recipient is not legally eligible, the delivery location is prohibited, the recipient appears intoxicated, or delivery would otherwise violate applicable law.
10. Cannabis Regulatory Compliance
Cannabis products offered through the Platform are sold and delivered in accordance with applicable Arizona laws, including the Arizona Medical Marijuana Act, the Smart and Safe Arizona Act, and applicable Arizona Administrative Code provisions, as amended from time to time.
You acknowledge that cannabis remains illegal under federal law and that participation in state-legal cannabis markets may involve legal risks.
You agree not to transport cannabis across state lines, redistribute cannabis unlawfully, purchase cannabis for diversion, or exceed lawful possession limits.
Cannabis may cause impairment. Do not operate a vehicle or machinery while impaired.
Supurb does not provide medical advice.
11. Geolocation Compliance
You authorize Supurb to collect, process, and use geolocation data for compliance, fraud prevention, identity verification, and delivery eligibility purposes.
Supurb may cancel orders that cannot be lawfully fulfilled.
12. User Content
Users may submit reviews, ratings, photographs, comments, and feedback.
You grant Supurb a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, display, distribute, modify, and publish such content.
Supurb may remove content at any time.
13. Intellectual Property
The Platform and all associated content are owned by Supurb or its licensors.
No rights are granted except as expressly provided herein.
14. Third-Party Services
The Platform may contain links to or integrations with third-party services.
Supurb is not responsible for third-party websites, services, products, or content.
15. Acceptable Use
You agree not to:
- violate applicable law;
- engage in fraud;
- impersonate another person;
- circumvent delivery restrictions;
- interfere with the Platform;
- attempt unauthorized access;
- use bots or scraping tools.
16. Suspension and Termination
Supurb may suspend or terminate access to the Platform at any time for any lawful reason.
17. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE."
SUPURB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPURB SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
SUPURB'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:
- ONE HUNDRED DOLLARS ($100); OR
- THE AMOUNT PAID BY YOU TO SUPURB DURING THE SIX MONTHS PRECEDING THE CLAIM.
19. Indemnification
You agree to indemnify, defend, and hold harmless Supurb and its affiliates from claims arising out of your use of the Platform, violation of these Terms, or violation of applicable law.
20. Informal Dispute Resolution
Before initiating arbitration, either party must provide written notice of the dispute and allow thirty (30) days to attempt informal resolution.
21. Arbitration Agreement
Any dispute arising out of or relating to these Terms shall be resolved exclusively through binding arbitration administered by the American Arbitration Association.
22. Class Action Waiver
YOU AND SUPURB AGREE THAT ALL CLAIMS SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY.
CLASS ACTIONS, CLASS ARBITRATIONS, COLLECTIVE ACTIONS, AND REPRESENTATIVE ACTIONS ARE WAIVED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
23. Force Majeure
Supurb shall not be liable for delays or failures caused by events beyond its reasonable control.
24. Assignment
Supurb may assign these Terms without restriction.
You may not assign these Terms without Supurb's prior written consent.
25. Severability
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
26. Survival
The following provisions shall survive termination:
- Intellectual Property;
- User Content License;
- Disclaimer of Warranties;
- Limitation of Liability;
- Indemnification;
- Dispute Resolution;
- Arbitration;
- Class Action Waiver; and
- any provisions which by their nature should survive.
27. Entire Agreement
These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Supurb.
28. Governing Law
These Terms shall be governed by the laws of the State of Arizona.
Contact Information
Questions regarding these Terms may be directed to Supurb at info@supurb.com or through our Contact page.