Frequently asked questions

What is Supurb?

Supurb is cannabis delivery for Arizona. Enter your address, choose a licensed dispensary that delivers to you, shop its live menu, and a driver brings your order to your door.

How do I order?

Enter your delivery address, pick one of the dispensaries that deliver there, and add products to your bag. You can browse and build a bag before you have an account; you sign in and get verified when you check out. Save your address in your profile and next time it is one tap.

Can I order if my phone number isn’t accepted during signup?

Yes. If your number is not accepted while creating your account, or you have a landline or a phone that cannot receive text messages, email us at info@supurb.com and we will verify your account for you. You can still follow order status through your profile, email updates, and push notifications if you have turned them on.

What happens after I submit an order?

We confirm your order in the app and by email, and with a push notification if you have turned them on. The order is then sent to the dispensary for approval, and we notify you again when it is approved or if it cannot be filled.

What if the dispensary doesn’t accept my order?

The dispensary reviews every order before preparing it. If it cannot fill your order, or nobody accepts it within two hours of your order time or its scheduled slot, the order is cancelled and we notify you. Nothing is charged, because you pay in cash at delivery.

Can I track my order?

Yes. Your order page shows each step, from order received through preparing, driver assigned and out for delivery to delivered, along with an estimated delivery time when one is available. We also notify you as your order moves along.

When can I get a delivery?

Deliveries run during Supurb’s delivery hours, which the storefront and checkout show for your dispensary. Outside those hours you can still place an order and schedule it for the next available delivery window.

Can I get my delivery anywhere?

Just about. You do not have to be at home: we deliver to any address inside the dispensary’s delivery area, except schools, parks, churches and a few other places where deliveries are prohibited. To check a specific location before you order, contact us.

What if no dispensary delivers to my address?

Then we cannot deliver there yet. Each dispensary sets its own delivery area, and we add dispensaries as they join Supurb, so check back, or enter another address where you can receive the order.

Can I get a delivery from any dispensary I want?

You choose from the dispensaries that deliver to your address. Each dispensary sets its own delivery area, so the list depends on where you are.

How much can I order at once?

Arizona limits each adult-use order to one ounce, with no more than five grams of concentrate. A medical order may be up to 2.5 ounces, and the dispensary checks the state’s 14-day patient total when it accepts the order. Checkout adds up the flower, pre-rolls, concentrates and vapes in your bag and tells you before you go over.

Can I cancel my order?

Yes, from your order page. Until the dispensary starts preparing your order, you can cancel it right away. Once the dispensary has started, you can request a cancellation and the dispensary decides. After the driver has picked up your order it can no longer be cancelled; contact support instead.

Do you accept debit or credit cards?

Not yet. Every order is paid in cash to the driver when it arrives.

Do drivers carry change?

Only a little. For their safety, drivers carry no extra product and at most $25 in change. Please have exact change, or as close to it as you can.

Why do I have a delivery fee?

We charge a flat $4.99 delivery fee on every delivery order, no matter your distance or basket size. Orders must meet a $50 minimum before checkout.

Do I need to tip my delivery driver?

Tips are not required, but drivers appreciate them.

Do you accept health insurance?

No. Health insurance does not cover cannabis, so every order is paid in cash at delivery.

Are there refunds, returns or exchanges?

That is up to the dispensary that filled your order. If it allows a refund, return or exchange, it happens at the dispensary’s location. Supurb does not deliver exchanges, returns or refunds.

Do I need to be verified to place an order?

Yes. Upload one clear photo of the front of your driver's license or state ID card from any U.S. state, or your U.S. passport photo page. No selfie is needed. Medical customers also upload their current Arizona medical marijuana card. You also need a verified phone number and email address.

How long does it take to get verified?

A clear photo of a valid ID is usually checked automatically within a few seconds of uploading it. If the photo is hard to read, we ask for another one. Medical cards, names that do not match your profile, and a few other cases are reviewed by our team, which takes longer.

How does Supurb check my ID?

When you upload your ID, we read its date of birth, name, ID number and expiration date. For a recreational account, we approve it automatically when you are 21 or older, the ID has not expired, and the name matches your profile. Medical accounts, and anything we cannot confirm automatically, go to our team. Only you and authorized staff can view your ID in Supurb, and every staff view is logged. Drivers never see the image.

Do I need my ID when my order arrives?

Yes. Have your government-issued ID ready. Before handing over your order, the driver matches you to the ID on file and confirms your age, and a delivery cannot be completed without that check.

Can I order medical marijuana without an Arizona medical marijuana card?

No. A medical order needs a current Arizona medical marijuana card on your account. Adults 21 and over can place an adult-use order with a government-issued ID instead.

Is my personal information secure?

We keep your ID photo and personal details private. Only you and authorized Supurb staff can view your ID, every staff view is logged, and drivers never see the image. Our Privacy Policy explains what we store and why.