Frequently asked questions
Answers to the most common questions about ordering, verification, delivery, and payment.
Ordering is as easy as signing up and getting verified. Supurb’s automated process lets you get verified right from your mobile device, PC, or tablet. Once your account is verified, ordering is as simple as entering a delivery address on the home screen after logging in. Or save an address in your profile for next time.
Once you submit an order you will receive an SMS text from us confirming your order has been placed. The order is sent to the dispensary pending approval. Whether your order is approved or denied you will receive another notification from us letting you know the outcome.
Yes, you need to be verified to place an order. You can get verified by submitting your state issued ID and a photo of your current and valid state issued ID.
Creating an account takes almost no time, and verification is usually approved within minutes.
No, you must obtain a doctor’s recommendation then apply for your Arizona MMJ card.
If your number isn’t accepting while creating your acount please contact us for assistance. Or, if you have a phone that is a land line or does not receive text messages you can reach out to us as well at info@supurb.com and we will help verify your account for you. You can still follow order status through your profile, email updates, and supported push notifications.
Unfortunately not at this time. All deliveries are Cash only and are paid at the time of delivery.
Supurb takes the driver’s safety very seriously. Because of this driver’s DO NOT carry any extra medical marijuana on them and have only $25.00 in excess cash on hand. Please try to have exact change.
Yes, the information stored on Supurb complies with HIPAA and AMMA regulations to ensure that we take the utmost care and pride to protect you at all times.
No
Just about! You don’t have to be at your home to request a delivery. Whether you’re on the go or just about anywhere we will deliver to you. As long as you are within the current delivery service area. We prohibit deliveries to schools, parks, churches, and a couple other places. If you would like to find out if you can get a delivery to a specific location please submit an inquiry in our Connect With Us page.
Our mission is to make sure you receive your medicine in the fastest, convenient, and affordable manner. This is why we connect you with the closest dispensary within the Supurb delivery network.
Delivery pricing is based on route distance and basket size. Larger baskets can unlock the lowest delivery fee available for your distance.
Tips are not required but definitely appreciated by dispensaries driver.
This is determined by the dispensary who delivered your medical marijuana. If the dispensary allows any of these they must be taken place at the dispensaries location. Supurb will not deliver any exchanges, returns or refunds.
Yes, you are able to cancel an order at any time in your profile leading up to the hour before your order is scheduled to be dispatched from the dispensary.